USAA Real Estate

  • Loan Asset Manager, Commercial Real Estate

    Job Location US-TX-San Antonio
    # of Openings
  • Company Overview

    Acquiring, developing, financing and managing quality real estate investments since 1982, USAA Real Estate provides superior returns investing across the risk spectrum, with expertise in office, industrial, multi-family, retail and hotel assets. Investing for the USAA membership and aligned with more than one hundred investment partners across the world, we maintain an “Investor First” mindset with a significant co-investment in all programs. As the real estate investment management arm of USAA, a leading financial services company serving military families since 1922, USAA Real Estate has achieved a track record of success living up to the high standards set at USAA and sharing its culture. USAA’s balance sheet puts us in a position of strength – well capitalized to invest in multiple strategies. This is a distinct competitive advantage. USAA Real Estate is headquartered in San Antonio, Texas.

    Job Description

    The Loan Asset Manager, Commercial Real Estate assists with loan servicing, surveillance and reporting for the commercial mortgage loan portfolio.


    Essential Duties

    • Assist the Senior Director with conducting active portfolio surveillance to effectively monitor loan and property performance.  Responsibilities include, but are not limited to, analyzing loan-level financial statements, rent rolls, and inspection reports to update the underlying collateral value and calculate/evaluate key loan metrics (i.e., loan to value, debt service coverage ratio, and internal risk rating). 
    • Collaborate with internal mortgage originators and accounting team, as well as third-party servicer(s), correspondents and legal counsel to complete routine and ad hoc loan management and reporting tasks.
    • Create portfolio-level performance reports and presentations for internal and external parties.
    • Assist with loan asset management and servicing matters including payoffs, prepayments, estoppels, lease reviews, SNDAs, reserves, escrows, draw requests, cash management, easements, financial reporting, inspections, post-closing items, and borrower requests.
    • Partner with Senior Director to coordinate and handle mortgage compliance, data input, and information integrity.
    • Work with Senior Director to proactively identify problem loans, develop monitoring plan, and recommend and assist with the execution of loss-minimizing recovery strategies such as note sales, workouts, restructures, and/or foreclosure.
    • Identify and implement process efficiencies, best practices and/or standard operating procedures.


    At USAA Real Estate our employees enjoy generous benefits packages including comprehensive medical, dental and vision plans, 401k, USAA Membership eligibility, educational and professional designation assistance, business casual dress attire and much more! Qualified applicants must successfully complete a comprehensive pre-employment background screening and drug screening.  The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


    USAA Real Estate is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.


    Minimum Qualifications:

    • Bachelor’s Degree in Finance, Real Estate, Accounting, Business, or related field.
    • High achiever with 3+ years of experience in loan servicing, surveillance and reporting.  Must have deep knowledge and experience with underwriting and/or originating loans on all major commercial real estate product types.  Mortgage loan workout experience a plus.  
    • Strong organizational skills with a high attention to detail and an ability to proactively manage multiple priorities simultaneously.
    • Effective communicator - written and verbal.
    • Solid ARGUS experience. 
    • Significant experience using MS Word, Excel and PowerPoint.
    • Ability to travel. Ability to regularly work extended hours.

    Physical Requirements:

    • Regularly required to sit for extended periods of time; frequently required to stand, walk, and use business equipment daily such as computer, copier, fax, telephone, etc.
    • Frequently required to reach overhead, bend, and lift objects of up to 25 lbs.
    • Ability to handle stress caused by multiple priorities, and other unforeseen situations associated with the organization.
    • Eyesight and hearing must be correctable to standard level.


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